Shipping

We're dedicated to bringing our bespoke nail creations to aficionados globally. You'll find transparent details on shipping fees and expected delivery periods at checkout. Delight in free shipping for all purchases exceeding $100 AUD .

Each Pixynail set is custom-made to suit your preferences. Our commitment to a made-to-order model ensures not just a personalized touch but also supports eco-friendliness by minimizing waste. Please give our skilled artists 2-5 business days to meticulously prepare your ideal set.

Delivery Timeline

Your order ships as soon as it's crafted by our nail techs, with operations running on business days, excluding weekends and holidays. You'll receive a tracking number by email once your package is dispatched.

Australia: 8 - 10 business days

New Zealand : 8 - 10 business days

United State: 6 - 10 business days

Canada: 6 - 10 business days

United Kingdom: 6 - 8 business days

Delivery Cost (in AUD)

Australia: $10 flat rate,

New Zealand : $10 flat rate

United State: $10 flat rate

Canada: $10 flat rate

United Kingdom: $10 flat rate

  • Please be aware that an extra handling fee of $1.50 per item applies

Damaged & LOST Parcels

Damaged Parcels

At PixyNail, we are committed to ensuring that your order arrives in perfect condition and on time. However, we understand that sometimes things can go wrong during the delivery process that are beyond our control. In the event that your parcel is lost or arrives damaged, we ask you to follow the steps outlined below:

For Damaged Items:

  1. Report Immediately: Please report the damaged item to us within 48 hours of delivery by emailing info@pixynail.com. Include your order number, a description of the damage, and attach clear photos of the item and packaging.

  2. Assessment: Our team will assess the damage and determine the best course of action to resolve the issue, which may include a replacement or refund.

  3. Follow-Up: We will provide instructions on how to proceed, including the return of damaged goods if necessary.

For Lost Parcels:

  1. Wait Period: Please allow up to 7 days beyond the expected delivery date for your parcel to arrive as minor delays can occur.

  2. Notification: If your parcel still hasn't arrived, contact us at info@pixynail.com with your order number and tracking details.

  3. Investigation: We will conduct an investigation with the courier service to locate your parcel. This process can take several days.

  4. Resolution: Once the investigation is complete, we will offer a suitable resolution, such as reshipping your order or providing a refund

Return & Exchange

At PixyNail, our commitment to your health, safety, and satisfaction is paramount. Given the intimate and personalized nature of our nail products, we must prioritize hygiene and customer safety above all else. As such, we regret to inform you that we are unable to accept returns or exchanges. This policy ensures we maintain the highest standards of hygiene and customer care.

Understanding Our Policy:

  • No Returns or Exchanges: Due to hygiene reasons and the custom nature of our products, all sales are final. We cannot accept returns or exchanges once an order has been placed.

  • Quality Assurance: Before dispatch, each PixyNail product undergoes a rigorous quality control process to ensure it meets our high standards and is in perfect condition for use.

  • Damaged or Defective Items: In the rare event that you receive a product that is defective or damaged, please contact us within 48 hours of receiving your order at info@pixynail.com. Please include your order number, a detailed description of the issue, and photos of the product. We are committed to addressing such concerns promptly and will work with you to resolve the issue, which may include a replacement or refund.

Your Trust and Satisfaction: We understand that this policy may be different from what you might expect, but it is designed with your best interests in mind. The trust you place in us is invaluable, and we strive to honor that trust by ensuring the products you receive are exclusively yours, untouched and uncompromised.

Questions or Concerns: If you have any questions or concerns about our return policy, or if you need assistance with a product you have received, please don't hesitate to contact us at info@pixynail.com. We're here to help and ensure your experience with PixyNail is nothing short of exceptional.

Thank you for understanding, and for choosing PixyNail for your beauty needs.